Tax Agent Services Act Disclosures

As a registered tax agent with the Tax Practitioners Board (TPB), we’re required to give you certain information about our registration, the services we provide, and your rights as our client.

1. Registration Details

Red Jay Pty Ltd (trading as Red Jay Advisory) is a registered tax agent under the Tax Agent Services Act 2009 (registration number 26105634).
You can always confirm our registration status on the TPB Public Register:
View our entry

2. What We Must Tell You

Whether you’re an existing or prospective client, you’ll receive clear written information on all of the following:

  • TPB Public Register: that a register exists and how to search it.

  • Complaints Process: how to complain to the TPB if you’re unhappy with our service.

  • Rights & Obligations:

    • Your obligations: providing accurate, complete and timely information.

    • Our obligations: acting professionally under the Tax Agent Services Act, the professional Code, and all taxation laws.

  • Prescribed Events (Last 5 Years): whether, in the 5 years before you contact us about engaging or re-engaging us (not counting anything before 1 July 2022), we have: had our registration suspended or terminated by the TPB; been an undischarged bankrupt or gone into external administration; been convicted of a serious taxation offence, or of an offence involving fraud or dishonesty; been serving, or been sentenced to, a term of imprisonment in Australia of 6 months or more; been penalised, subject to an injunction, or subject to an order for breaching a voluntary undertaking, for being a promoter of a tax exploitation scheme, for implementing a scheme promoted on the basis of conformity with a public, private or oral ruling in a way materially different from that ruling, or for promoting on that basis a scheme materially different from the ruling; or been ordered by the Federal Court to pay a pecuniary penalty for contravening a civil penalty provision of the Tax Agent Services Act 2009.

  • Conditions on Registration: any TPB‑imposed restrictions on the services we can provide.

    We have no reportable events or conditions.

3. How You’ll Receive This Information

  • On engagement or re-engagement: included in our engagement letter and on this website page.

  • Prospective clients: provided when you first contact us about engaging us.

  • On request: we'll give you this information at any time, including a copy of the TPB's “Information for clients” factsheet.

  • When things change: we'll notify existing clients within 30 days of any new reportable event or condition.

4. Your Rights & Responsibilities

Your Rights:

  • Receive clear, professional advice and updates.

  • Have your information treated confidentially.

  • Expect fair, unbiased service.

Your Responsibilities:

  • Supply full and accurate details promptly.

  • Respond promptly to our requests.

  • Tell us about any changes that may affect your tax/BAS position.

5. Making a Complaint

If you have concerns about our service, please feel free to contact us first—we aim to resolve issues directly and quickly. For any complaints, please email Ben Jackson (ben@redjay.com.au) or Ash Jackson (ash@redjay.com.au). Where possible, a director who was not involved in the matter will handle your complaint. If you're not satisfied with our response, you can complain to the Tax Practitioners Board in writing using its online complaint form:

Questions? Reach out to your adviser or email us at hello@redjay.com.au.